A return review can distinguish between reasonable product inspection and damage caused by use outside normal evaluation. The goal is to keep the policy fair for customers while protecting equipment that cannot be reasonably resold or reviewed after avoidable damage.
01Reasonable inspectionOpening packaging, checking fit, reviewing components, and examining equipment can be part of a normal purchase decision.
02Assembly careFollow included instructions and avoid forcing, modifying, drilling, cutting, or altering parts if you may return the product.
03Keep accessoriesRetain included hardware, attachments, manuals, chargers, tools, and other supplied components where applicable.
04Protect the productDo not continue using equipment that appears damaged, defective, incomplete, or unsafe while a return or support request is being reviewed.